Milk

 

There’s no such thing as too much training

I know I touched upon this in an earlier blog, but it bears repeating. My biggest pet peeve—bar none—is poor customer service. Whether it is on an airplane, dealing with a communications or utility CSR over the phone, in retail store, and of course, in a café or restaurant; I have no patience for mediocre customer service.

The Art of Tea Tasting & Blending

Tea tasting and tea blending are a combination of knowledge and artful skills. Highly sensitive sensorial capacities and years of training are required before mastering the art of tea tasting and blending the various teas for creating or maintaining quality cup profiles. By Barbara Dufrêne.