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How well are you servicing your customers?

I’m in a bit of a tizzy, or perhaps out-of-sorts is more apropos. I’d like to say “distraught” but that might be a tad dramatic. Why? Because my favorite barista has left my coffeehouse.

Remaining Neutral

I’m writing this column upon my recent return from the SCAA Symposium and Expo, and as I’m preparing to leave for our annual trade show, Tea & Coffee World Cup, which takes place in Kraków, Poland, May 10-12th.