Blogs

 

Move Over Millennials, Here Comes Gen Z

Perhaps the most over-used word in today’s lexicon is “millennials.” But now, a new group is emerging—Generation Z—and their influence and spending power is growing.

Taking charge of the situation

Caffeine is back in the news—and not for the right reasons. A 16-year old high school student from South Carolina recently died from an accidental caffeine overdose, more accurately, a caffeine-induced cardiac event causing a probable arrhythmia, according to the medical examiner.

Not the friendly skies

United Airlines’ appalling behavior towards passengers–its customers–is not “new news” but because its latest atrocities happened in between two of my recent trips, they’re still top of mind with me.

Celebrating 300 years of family tradition

Given its purported health benefits, I have been trying to find ways to incorporate green tea into my diet (I’m not a fan of its grassy taste), and I think I may have finally found the perfect way—matcha latte martinis!

Interest in “functionality” remains high

I recently attended the ERCM Coffee, Tea & Cocoa EPPS in Las Vegas, Nevada, where I was a presenter and moderated a panel discussion. The two-day conference featured pre-scheduled 20- and/or 10-minute meetings in which suppliers of coffee, tea and cocoa had the opportunity to present new items and promotional opportunities to buyers across a variety of retail channels.

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Expanding tea-usage occasions

We New Yorkers like our seasons—yes, even winter. We embrace the cold and snow (as long as it’s not excessive, then we will complain) and the winter-related activities. Recently, Central Park held its annual ice sculpting festival and the snowstorm a couple of days prior (in which NYC received 8-10 inches) made for quite a picturesque ambiance.

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Keeping up the tradition of Afternoon Tea

I have loved the aroma and taste of coffee for as long as I can remember. Even as a young child I recall looking forward to the sounds of my parents’ coffeemaker brewing and the aroma of Chock full o’Nuts wafting up the stairs each morning.

There’s no such thing as too much training

I know I touched upon this in an earlier blog, but it bears repeating. My biggest pet peeve—bar none—is poor customer service. Whether it is on an airplane, dealing with a communications or utility CSR over the phone, in retail store, and of course, in a café or restaurant; I have no patience for mediocre customer service.