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Editor’s blog

Keeping up the tradition of Afternoon Tea

I have loved the aroma and taste of coffee for as long as I can remember. Even as a young child I recall looking forward to the sounds of my parents’ coffeemaker brewing and the aroma of Chock full o’Nuts wafting up the stairs each morning.

Posted 22 December 2016

There’s no such thing as too much training

I know I touched upon this in an earlier blog, but it bears repeating. My biggest pet peeve—bar none—is poor customer service. Whether it is on an airplane, dealing with a communications or utility CSR over the phone, in retail store, and of course, in a café or restaurant; I have no patience for mediocre customer service.

Posted 8 December 2016

‘Tis the Season—to be upping tea advertising

“It’s the most wonderful time of the year…” so the lyrics say. Many would disagree noting the crass commercialism that seems to overpower the so-called season of “loving and giving.”

Posted 24 November 2016

Looking for cheer in holiday beverages

As I begin writing this piece, it’s Election Day in the US—finally the end of a contentious presidential campaign that feels as though it lasted for several years.

Posted 10 November 2016

How well are you servicing your customers?

I’m in a bit of a tizzy, or perhaps out-of-sorts is more apropos. I’d like to say “distraught” but that might be a tad dramatic. Why? Because my favorite barista has left my coffeehouse.

Posted 27 October 2016

It’s spring again for T&CTJ!

Spring has many meanings, one, associated with the season, signifies rebirth, that which is new. And while it may be nearing the end of September, with so much “newness” for Tea & Coffee Trade Journal, it feels like spring again!

Posted 26 September 2016

No time to slow down this summer

So much for summer being the leisurely time of year—Tea & Coffee Trade Journal has been going nonstop since May following its acquisition by Bell Publishing.

Posted 30 August 2016

Everything’s coming up roses

At first glance, you’ve probably noticed that T&CTJ looks different, but maybe the difference is not obvious.

Posted 4 July 2016

From the publishing director

It gives me great pleasure to introduce myself and Bell Publishing as the new owners of Tea & Coffee Trade Journal.

Posted 4 July 2016

Remaining Neutral

I’m writing this column upon my recent return from the SCAA Symposium and Expo, and as I’m preparing to leave for our annual trade show, Tea & Coffee World Cup, which takes place in Kraków, Poland, May 10-12th.

Posted 6 May 2016