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Editor’s blog

Not the friendly skies

United Airlines’ appalling behavior towards passengers–its customers–is not “new news” but because its latest atrocities happened in between two of my recent trips, they’re still top of mind with me.

Posted 19 April 2017

Women require a seat at the table

The International Women’s Coffee Alliance (IWCA) held their annual luncheon on March 25th during the NCA Convention in Austin, Texas.

Posted 31 March 2017

Celebrating 300 years of family tradition

Given its purported health benefits, I have been trying to find ways to incorporate green tea into my diet (I’m not a fan of its grassy taste), and I think I may have finally found the perfect way—matcha latte martinis!

Posted 21 March 2017

Interest in “functionality” remains high

I recently attended the ERCM Coffee, Tea & Cocoa EPPS in Las Vegas, Nevada, where I was a presenter and moderated a panel discussion. The two-day conference featured pre-scheduled 20- and/or 10-minute meetings in which suppliers of coffee, tea and cocoa had the opportunity to present new items and promotional opportunities to buyers across a variety of retail channels.

Posted 2 March 2017

Expanding tea-usage occasions

We New Yorkers like our seasons—yes, even winter. We embrace the cold and snow (as long as it’s not excessive, then we will complain) and the winter-related activities. Recently, Central Park held its annual ice sculpting festival and the snowstorm a couple of days prior (in which NYC received 8-10 inches) made for quite a picturesque ambiance.

Posted 21 February 2017

Apparently, the customer Isn’t always right…

I do not typically drink flavored coffees; the flavors of the terroir are usually enough for me. However, I admit that, particularly in the cold-weather months, I often like an espresso-blended beverage–of the mocha variety–as an afternoon pick-me-up.

Posted 31 January 2017

Keeping up the tradition of Afternoon Tea

I have loved the aroma and taste of coffee for as long as I can remember. Even as a young child I recall looking forward to the sounds of my parents’ coffeemaker brewing and the aroma of Chock full o’Nuts wafting up the stairs each morning.

Posted 22 December 2016

There’s no such thing as too much training

I know I touched upon this in an earlier blog, but it bears repeating. My biggest pet peeve—bar none—is poor customer service. Whether it is on an airplane, dealing with a communications or utility CSR over the phone, in retail store, and of course, in a café or restaurant; I have no patience for mediocre customer service.

Posted 8 December 2016

‘Tis the Season—to be upping tea advertising

“It’s the most wonderful time of the year…” so the lyrics say. Many would disagree noting the crass commercialism that seems to overpower the so-called season of “loving and giving.”

Posted 24 November 2016

Looking for cheer in holiday beverages

As I begin writing this piece, it’s Election Day in the US—finally the end of a contentious presidential campaign that feels as though it lasted for several years.

Posted 10 November 2016

How well are you servicing your customers?

I’m in a bit of a tizzy, or perhaps out-of-sorts is more apropos. I’d like to say “distraught” but that might be a tad dramatic. Why? Because my favorite barista has left my coffeehouse.

Posted 27 October 2016

It’s spring again for T&CTJ!

Spring has many meanings, one, associated with the season, signifies rebirth, that which is new. And while it may be nearing the end of September, with so much “newness” for Tea & Coffee Trade Journal, it feels like spring again!

Posted 26 September 2016

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